Know where mobile teams are without constant phone calls
A live fleet map gives managers a quicker way to understand vehicle locations. That can reduce the need to repeatedly call engineers simply to find out who is closest to the next job.
The objective is not to replace communication with drivers. It is to give the office basic operational visibility before it interrupts someone who may already be working with a customer.
Use journey history to answer customer queries
Customers occasionally question when a technician arrived, how long a vehicle was at site or whether a visit took place. Journey and stop information can provide useful supporting evidence when reviewing those questions.
Improve dispatch decisions
If an urgent call arrives, knowing the approximate location of available vehicles can help the dispatcher make a better decision about who should attend. This is particularly useful where teams cover a wide geographic area.
Review travel between jobs
Historic routes can highlight repeated long journeys, inefficient territories or jobs that are consistently allocated to the wrong part of the fleet. The tracking system does not redesign the schedule automatically, but it provides evidence managers can use to improve it.
Use geofences for important locations
Geofences can be configured around depots, customer sites or operating areas. Depending on the setup, they can provide additional context around arrivals, departures and out-of-hours movement.
Small fleets can benefit too
A business does not need hundreds of vehicles to benefit from tracking. A company with a handful of engineers may actually feel the effect of poor scheduling more strongly because every vehicle represents a significant share of available capacity.
Trackmatic supports both smaller and larger fleet deployments. See our UK fleet tracking solutions.
Self-install tracking can simplify deployment
For suitable vehicles, self-install trackers can reduce the operational disruption of arranging an engineer for every installation. This can be useful when vehicles are geographically dispersed or rarely return to one depot at the same time.
Driver behaviour information can support management
Where supported by the selected tracker, fleet telematics can provide information about speeding, harsh acceleration, harsh braking, idling or other driving events. This information should be used within an appropriate company policy and data-protection framework.
Do not ignore employee privacy
If tracking information can be linked to employees, the business should consider UK data-protection and worker-monitoring obligations. Drivers should understand why tracking is used and how the data is handled.
Read our guide to GPS vehicle tracking and UK GDPR.
What should a field-service fleet look for?
- A simple live vehicle map.
- Useful journey and stop history.
- Geofences and configurable alerts.
- Mobile access for managers away from the office.
- Installation options appropriate to the vehicles.
- Connectivity suitable for the operating area.
- Pricing that remains sensible as the fleet grows.
Running service vans or mobile engineers?
Trackmatic vehicle tracking starts from £8.99 per vehicle per month + VAT. Compare the current options for your fleet.
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